Microsoft support telephone scam


An old topic but lately I have been seeing a few of these fake it support / Microsoft support telephone calls again.

OS – XP home

On this particular occasion they user in question let them onto the computer and after some time they started to demand money for a service they didn't need. The user refused and the caller got angry and proceeds to lock the user out of their computer. Firstly they locked the users account by changing the password followed by changing the main administrator password and to finish of they also encrypted the system via syskey effectively holding them to ransom.

Wiki states that - Syskey is a utility that encrypts the hashed password information in a SAM database in a Windows system using a 128-bit RC4 encryption key.

So is the user is locked out?

On paper yes they are as they don't have the passwords, but being big fans of Linux there is a tool for everything.

We did remove all the lockouts the fake IT support user put in place but after running a couple of security scans with different tools we also found a host of malware / spyware and Trojans.

So please beware...

*Microsoft will not call you and no IT company can tell if your computer has errors unless they have remote motoring installed on your pc. So unless you have paid for such service from a company it is a scam.

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