MERCHANDISE RETURN PROCEDURE

Should a product fail during the warranty period, certain procedures should be followed for 64-BIT computing to serve the BUYER efficiently: Contact 64-BIT computing Technical Support to obtain a Return Merchandise Authorization (RMA) Number. RMA Number will only be issued by phone service or e-mail. The RMA number is valid for exactly 10 business days beginning the day it is issued. It will be automatically Voided if defective merchandise has not been received by 64-BIT computing within these 10 days.

Any merchandise returned without an RMA Number will be refused and returned at the BUYERS expense. All returned products must be packed in the original packaging. (Improper packaging may Void warranty.) No Advanced Warranty Replacement is available. 64-BIT computing reserves the right to return any non-repaired products and without notification should the BUYER ship an INCOMPLETE product to 64-BIT computing RMA Department.

After replacement, 64-BIT computing reserves the right to request the total cost of the replacement product(s) or the product(s) itself if later to be found physically damaged by the BUYER.
RETURN FOR CREDIT

All credit returns must be processed through a 64-BIT computing Customer Service Representative. To receive credit, product(s) must be returned within 14 Days from the Order Date. Additional charges may be assessed if an INCOMPLETE product (including all parts, manuals, software, accessories and warranty cards) is returned to 64-BIT computing.

DEFECTIVE ON ARRIVAL (DOA)

For all "DOA" products, the BUYER is required to call for an RMA Number within 7 days from the receipt date.